FAQ
If you have any other questions or need further information, please do not hesitate to contact us directly.
1. What types of accommodations are available at Alojamiento Palaz Cinco?
We offer a range of accommodations, including camping pitches and fully equipped apartments. Our apartments vary in size, accommodating different group sizes and preferences.
2. What are the check-in and check-out times?
Check-in time is from 3 PM to 8 PM. Check-out time is by 10 AM. Late check-outs may incur additional charges.
3. Are pets allowed?
Yes, pets are allowed in designated areas and accommodations. There is an additional fee of €10 per pet per stay. Please consult us in advance if you plan to bring a pet.
4. Are there additional costs for linen service and final cleaning?
Yes, there is a mandatory fee of €50 for linen service and final cleaning.
5. Is WiFi available?
Yes, all our accommodations include access to WiFi.
6. What outdoor activities are available nearby?
The area offers a variety of outdoor activities, including kayaking, fishing, hiking, rock climbing, canyoning, and cycling. Teresa de Cofrentes is particularly popular among mountain bikers and road cyclists.
7. Is there a swimming pool available?
Yes, guests have access to our swimming pool and sun terrace.
1. What kind of water is used in the pool?
Our pool is filled with fresh mountain water, ensuring a pure and refreshing swimming experience.
2. Is the pool shared with other guests?
Yes, the pool is shared with both the camping guests and the apartment guests. We kindly ask everyone to be considerate
of each other for a pleasant experience for all.3. What are the pool opening hours?
The pool is open daily from 10:00 to 22:00. Please respect these times to ensure the peace and safety of all guests.
4. Are there specific rules I need to follow when using the pool?
Yes, we have some basic rules to ensure the safety and enjoyment of all guests:
Please shower before entering the pool.
No diving is allowed.
Children under 12 must be supervised by an adult.
Glassware and sharp objects are prohibited in the pool area.
Please do not bring food or drinks into the pool.
5. Is there a lifeguard on duty?
No, there is no lifeguard on duty. Swimming is at your own risk. Please be mindful of yourself and others, especially children.
6. Are there sun loungers and umbrellasavailable?
Yes, sun loungers and umbrellas are available around the pool on a first-come, first-served basis.
7. Can I bring my own swimming gear?
Yes, you can bring your own swimming gear such as towels, inflatable items, and life jackets. Please ensure that inflatable items do not obstruct other guests from using the pool.
8. What should I do in case of an emergency?
In case of an emergency, use the emergency phone at the pool or call 112 directly. Also, report the situation to the reception as soon as possible.
9. Are pets allowed in the pool area?
No, pets are not allowed in the pool area for hygiene and safety reasons.
10. Can I use the pool outside of the openinghours?
The pool is not to be used outside of official opening hours to ensure safety and avoid disturbing the neighborhood.
11. How often is the pool cleaned?
The pool is checked and cleaned daily to ensure water quality and hygiene. Regular maintenance sessions may take place during which the pool may be temporarily closed.
8. What is the cancellation policy?
Cancellations made more than 30 days before arrival will receive a full refund minus a €50 administration fee. Cancellations made within 30 days of arrival will forfeit the deposit.
9. Are there quiet hours?
Yes, quiet hours are from 00:00 AM to 08:00 AM to ensure a peaceful environment for all guests.
10. Can I make a reservation for a short stay?
Yes, shorter stays are possible. Please contact us to discuss the possibilities and any applicable conditions.
11. Are there any rules regarding water usage and open fires?
Due to local drought conditions and increased fire risk, water is scarce, and we request guests to use it sparingly. Open fires are strictly prohibited.
12. How can I make a reservation?
- Reservations for our apartments can be made online through Airbnb:
- Reservations for our camping can be made by email: reservations@palazcinco.com
A deposit of 30% is required to confirm the booking.
13. What should I do if I need assistance during my stay?
Our staff is available to assist you with any needs or concerns during your stay. Please contact the reception desk for assistance.
14. Are open fires allowed (BBQ)?
No, open fires are not allowed during the high season due to the risk of wildfires in the dry rural area. However, gas BBQs are permitted as long as they are used carefully and safely.
15. Is there air conditiong in the apartments?
No, our apartments are not equipped with air conditioning. However, we provide fans during the warm high season to ensure necessary cooling and comfort.
Here are some frequently asked questions about air conditioning and cooling options in our apartments:
1. How can I keep the apartment cool without air conditioning?
During the high season, we provide fans in each apartment. Additionally, you can:
- Keep windows and blinds closed during the hottest part of the day to block out direct sunlight.
- Open windows in the early morning and late evening to allow cooler air to circulate.
- Use the provided fans to create airflow and enhance cooling.
2. Are there any specific tips for staying cool during the warmseason?
Yes, here are a few tips:
- Wear lightweight, breathable clothing.
- Stay hydrated by drinking plenty of water.
- Take cool showers to lower your body temperature.
- Avoid using heat-generating appliances like ovens during the hottest parts of the day.
3. Are there any shaded outdoor areas?
Yes, we have shaded outdoor areas where you can relax and stay cool. Feel free to enjoy these spaces during your stay.
4. Are the apartments well-ventilated?
Yes, our apartments are designed to be well-ventilated. You can enhance ventilation by opening windows and using the provided fans